Privacy Policy

Last updated September 1, 2026 Effective date: September 1, 2026 This Privacy Policy describes the practices of Hellobox inc., located at 2905 Avenue Watt, Quebec City, QC, G1X 3W1, Canada, regarding the collection, use and disclosure of your information when you use our website (www.hellobox.ca) (referred to as the “Service”). By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to these terms, please refrain from accessing or using the Service.

How we use your information

We will use the information we collect about you for the following purposes:

• Managing customer accounts
• Ensuring service delivery
• Collecting customer feedback
• Gathering administrative information
• Ensuring the protection of the site
• Facilitating communications

We collect only the personal information necessary for the purposes set out in this policy. This information is neither used nor disclosed for purposes other than those for which it was collected, except with the consent of the person concerned or where required by law.

Your rights

Subject to applicable law, you have the right to access, correct or erase your personal data, or to obtain a copy of it. You also have the right to restrict or object to the active processing of your data, to request the portability of your personal information to another entity, to withdraw any consent previously given for data processing, and to file a complaint with a regulatory authority. You may have other rights under applicable laws. To exercise these rights, please contact us at info@stg-hellobox-staging.kinsta.cloud. We will respond to your request in accordance with applicable laws. Please note that if you do not allow us to collect or process the necessary personal information, or if you withdraw your consent for the required purposes, you may not be able to access or use the services for which your information was requested.

Cookies and other technologies

To learn more about how we use tracking technologies and your choices regarding them, please refer to our Terms of Use.

Security

The security of your information is paramount to us, and we will put reasonable security measures in place to prevent the loss, misuse or unauthorized alteration of the information under our control. Your personal data is kept in secure locations and on servers controlled by Hellobox inc. or its service providers, located in our offices or those of our service providers in Quebec, more specifically in the “Canada Central 1” region. However, because of inherent risks, we cannot guarantee absolute security. We therefore cannot ensure or warrant the security of all the information you transmit to us, and you do so at your own risk.

Disclosure of information and cookies

We disclose your personal information to third parties only where necessary to ensure the highest standards in providing our standard and customizable packaging design services. We make sure that the third parties and their members who receive the information have the skills and systems required to receive and process that information securely. Hellobox inc. undertakes not to transfer, sell or rent personal information to third parties unless required by law or necessary for any legal proceedings.

Changes to the Policy

We reserve the right to change this Privacy Policy at any time without notice, and we will publish the revised Privacy Policy on the Service. The updated Policy will take effect 180 days from its publication on the Service. Your continued access to or use of the Service after that period will indicate your acceptance of the revised Privacy Policy. We therefore recommend that you review this page periodically.

Complaints / Data Protection Officer

If any communication regarding the Policy becomes necessary, we ask that you contact the person responsible for the protection of personal information, whose contact details appear below.

• Contact: Vincent Descoteaux
• Email: info@stg-hellobox-staging.kinsta.cloud
• Phone: 418-563-2630
• Address: 2905 Avenue Watt, Quebec City, Quebec G1X 3W1

We will handle your concerns in accordance with applicable laws.